Customer Service Representative
Job Description:
As a Customer Service Representative (CSR), you will be an integral part of our customer-focused team, responsible for providing outstanding support to our valued clients.
Are you a dedicated individual with exceptional online communication skills and a basic understanding of American culture? Do you have the commitment to work with us for an extended period, and possess a humble personality with a positive work attitude? If so, we'd like to hear from you.
Responsibilities:
- Respond to customer inquiries, comments, and concerns via online communication channels (email, chat, or social media) promptly and professionally.
- Address customer issues and provide effective solutions.
- Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
- Collaborate with other team members to resolve complex customer inquiries
- Stay informed about company products, policies, and promotions to provide accurate information to customers.
- Continuously improve your knowledge of American culture to better understand and connect with our U.S.-based clientele.
If you meet these requirements apply for the Customer Service Representative position.